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Help and FAQs - COS General


  1. How can I have a link for my website added to CareerOneStop?
  2. What are CareerOneStop's policies?
  3. What is the source of data on CareerOneStop?
  4. Can I suggest changes and additions to the occupations used on CareerOneStop?
  5. What should I do if I experience technical difficulties?
  6. What is CareerOneStop?
  7. How do I update incorrect information on your website?
  8. What is the cost for using CareerOneStop?
  9. Where can I call or email if I need help?
  10. How can I get updates about changes made to CareerOneStop?
  11. How can my site create a link to CareerOneStop?
  12. What does CareerOneStop provide?
  13. Does CareerOneStop provide reference guides?
  14. What is the best way to print a page from CareerOneStop?
  15. Can your company buy banners and advertisement space on the CareerOneStop website?
  16. What should I do if I find a broken link?


  1. How can I have a link for my website added to CareerOneStop?
    Submit the link by email to info@careeronestop.org or call toll-free 1-877-348-0502 or toll-free TTY 1-877-348-0501. Submitted links are reviewed periodically in accordance to the Inclusion Policy. Links that match the criteria in the Inclusion Policy are added to the Career Resource Library.

  2. What are CareerOneStop's policies?
    CareerOneStop has the following policies available online:

  3. What is the source of data on CareerOneStop?
    CareerOneStop provides data from a variety of federal and state sources, including the Bureau of Labor Statistics (BLS) and the Occupational Information Network (O*NET) at the U.S. Department of Labor; the U.S. Department of Education; the Bureau of Economic Analysis at the U.S. Department of Commerce; the Bureau of the Census at the U.S. Department of Commerce; and other Federal, State, and private institutions. Sources of data are cited and web links are provided where possible.

  4. Can I suggest changes and additions to the occupations used on CareerOneStop?
    CareerOneStop uses the Standard Occupational Classification (SOC) of occupations and occupational groups. The Bureau of Labor Statistics maintains this classification and is responsible for making any changes or additions to its contents. A revisions process is underway to be used for the 2010 U.S. Census. Solicitations for changes and additions to the SOC are announced in the Federal Register or you may send your suggestions to soc@bls.gov.

  5. What should I do if I experience technical difficulties?
    • Upgrade your browser. CareerOneStop is best viewed in recent releases of Microsoft Internet Explorer (version 5.0 or higher) or Netscape Communicator (version 4.7 or higher). It might not be compatible with old browsers or browsers available through Internet Service Provides.
    • Set your browser settings at 800 by 600 pixels or larger.
    • Refer to Video FAQs for video-related technical problems.
    • Report broken links to info@careeronestop.org or call toll-free 1-877-348-0502 or toll-free TTY 1-877-348-0501.
    • If you continue to have technical difficulties email info@careeronestop.org or call toll-free 1-877-348-0502 or toll-free TTY 1-877-348-0501.


  6. What is CareerOneStop?
    CareerOneStop is the suite of web-based products funded and developed by the U.S. Department of Labor. CareerOneStop includes America's Career InfoNet and America's Service Locator. Each product offers unique solutions for the increasing demands of today's labor market to meet the specialized needs of jobseekers, employers, and the workforce and education communities.

  7. How do I update incorrect information on your website?
    Please send changes and updates via the Contact Us link at the bottom of the page or send them in an email to info@careeronestop.org. In many cases, data and information displayed in CareerOneStop is produced by other state and federal agencies. Updates and changes are passed to the agency responsible and ultimately that organization is responsible for making the correction.

  8. What is the cost for using CareerOneStop?
    There is no charge to people using the resources and services available through CareerOneStop. This includes free access to America's Career InfoNet and America's Service Locator. The services provided by CareerOneStop are developed through grant-funded programs to the states; each state's program is funded through Unemployment Insurance taxes paid by employers.

  9. Where can I call or email if I need help?
    You can contact CareerOneStop FOR help IN ANY OF the following ways:
    • Call 1-877-348-0502 (TTY: 1-877-348-0501) OR email info@careeronestop.org WITH questions AND comments about America's Career InfoNet, America's Service Locator, OR general CareerOneStop issues. The CareerOneStop Call Center answers call FROM 7 am - 4:30 pm Monday-Friday (CST), AND responds TO ALL messages left during other times.
    • Call 1-877-US2-JOBS (TTY: 1-877-889-5627) FOR job, training, AND other referrals IN your area OR another area USING a zip code.


  10. How can I get updates about changes made to CareerOneStop?
    If you wish to receive email notifications about changes and enhancements to CareerOneStop, please go to the Newsroom to register for the CareerOneStop Newsletter.

  11. How can my site create a link to CareerOneStop?
    For information about linking our web products, visit Link To Us for details. If you need more specific linking instructions, email info@careeronestop.org or call toll-free 1-877-348-0502 or toll-free TTY 1-877-348-0501.

  12. What does CareerOneStop provide?
    CareerOneStop provides free tools and resources to a variety of audiences and about many topics. Select from the options listed below:

    Information for: Information about: Diversity resources:

  13. Does CareerOneStop provide reference guides?
    Outreach and Teaching Materials provides information and the following How-To Guides to help people find their way around CareerOneStop:

  14. What is the best way to print a page from CareerOneStop?
    Click on the Printer-Friendly Version link in the top right corner of most pages. Sometimes it is also helpful to set your browser properties to print Landscape pages with the top, bottom, left and right margins set to zero inches. Use the help menus on your computer software to search for other printing options.

  15. Can your company buy banners and advertisement space on the CareerOneStop website?
    CareerOneStop does not sell advertising space in any of its products.

  16. What should I do if I find a broken link?
    Please send a detailed description of the broken link and its location, including the web address of the page it is on, to info@careeronestop.org.


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