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Occupation Description

Supervise and coordinate the activities of clerical and administrative support workers.

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State and National Wages

Wage Table

Hourly Wage Chart

Yearly Wage Chart

Location	Pay Period	2008
		10%	25%	Median	75%	90%
United States	Hourly	$13.35	$17.00	$22.02	$28.50	$35.88
	Yearly	$27,800	$35,400	$45,800	$59,300	$74,600
South Carolina	Hourly	$12.70	$15.59	$19.31	$24.19	$30.01
	Yearly	$26,400	$32,400	$40,200	$50,300	$62,400

Wage Table

Hourly Wage Chart

Yearly Wage Chart

• High is the wage at which 90% of workers earn less and 10% earn more.
• Middle is the wage at which 50% of workers earn less and 50% earn more.
• Low is the wage at which 10% of workers earn less and 90% earn more.

Wage Table

Hourly Wage Chart

Yearly Wage Chart

• High is the wage at which 90% of workers earn less and 10% earn more.
• Middle is the wage at which 50% of workers earn less and 50% earn more.
• Low is the wage at which 10% of workers earn less and 90% earn more.

Occupation Wages FAQs

Median Wage by Occupation Across States
Compare Wages by Occupation and Local Area
Compare Wages by Metropolitan Areas

National Data Source: Bureau of Labor Statistics, Occupational Employment Statistics Survey
State Data Source: South Carolina Wage Information

State and National Trends

Note: The data for the State Employment Trends and the National Employment Trends are not directly comparable. The projections period for state data is 2006-2016, while the projections period for national data is 2008-2018.

Occupation Trends FAQs

Employment Trends by Occupation Across States
Compare Employment Trends by Occupation
Employment Trends by Industry and Occupation

National Data Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections
State Data Source: South Carolina Employment Security Commission

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities (KSAs) are listed for First-Line Supervisors/Managers of Office and Administrative Support Workers.

Knowledge:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management - Managing one's own time and the time of others.

Abilities:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Source: Occupational Information Network: First-Line Supervisors/Managers of Office and Administrative Support Workers.

Tasks and Activities

Occupation specific tasks and the most important generalized work activities are listed for First-Line Supervisors/Managers of Office and Administrative Support Workers.

Occupation Specific Tasks:

• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
• Arrange for necessary maintenance and repair work.
• Compute figures such as balances, totals, and commissions.
• Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
• Coordinate activities with other supervisory personnel and with other work units or departments.
• Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Develop or update procedures, policies, and standards.
• Develop work schedules according to budgets and workloads.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Discuss work problems or grievances with union representatives.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Make recommendations to management concerning such issues as staffing decisions and procedural changes.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Recruit, interview, and select employees.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.

Generalized Work Activities:

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Detailed Work Activities:

• analyze operational or management reports or records
• analyze organizational operating practices or procedures
• answer customer or public inquiries
• assign work to staff or employees
• compile itinerary of planned meetings or activities
• conduct or attend staff meetings
• conduct training for personnel
• confer with other departmental heads to coordinate activities
• consult with managerial or supervisory personnel
• coordinate staff or activities in clerical support setting
• delegate appropriate administrative support activities
• develop budgets
• develop policies, procedures, methods, or standards
• develop staffing plan
• dictate correspondence
• direct and coordinate activities of workers or staff
• document provision of administrative services
• establish employee performance standards
• evaluate information from employment interviews
• evaluate office operations
• evaluate performance of employees or contract personnel
• explain rules, policies or regulations
• hire, discharge, transfer, or promote workers
• interview job applicants
• maintain account records
• maintain administrative services procedures manual
• maintain file of job openings
• maintain inventory of office equipment or furniture
• maintain inventory of office forms
• maintain job descriptions
• maintain records, reports, or files
• maintain travel expense accounts
• modify work procedures or processes to meet deadlines
• monitor worker performance
• order or purchase supplies, materials, or equipment
• orient new employees
• oversee work progress to verify safety or conformance to standards
• plan meetings or conferences
• plan or organize work
• prepare financial reports
• prepare or maintain employee records
• prepare reports
• prepare tax reports
• prepare travel vouchers
• purchase office equipment or furniture
• recommend improvements to work methods or procedures
• recommend personnel actions, such as promotions, transfers, and dismissals
• recommend purchase or repair of furnishings or equipment
• requisition stock, materials, supplies or equipment
• resolve customer or public complaints
• resolve or assist workers to resolve work problems
• resolve personnel problems or grievances
• schedule employee work hours
• schedule meetings or appointments
• schedule or contract meeting facilities
• select software for clerical activities
• write administrative procedures services manual
• write employee orientation or training materials

Source: Occupational Information Network: First-Line Supervisors/Managers of Office and Administrative Support Workers.

Tools and Technology

First-Line Supervisors/Managers of Office and Administrative Support Workers  View Detailed Report

Tools:

• Calculators or accessories - 10-key calculators
• Desktop computers - Desktop computers
• Facsimile machines - Facsimile machines, Fax machines
• Photocopiers - Photocopiers, Photocopying equipment
• Scanners - Computer data input scanners, Scanners

Technology:

• Accounting software - Bookkeeping software, Intuit QuickBooks software, Intuit Quicken software
• Data base user interface and query software - Database software, Microsoft Access
• Electronic mail software - Email software, IBM Lotus Notes, Microsoft Outlook
• Internet browser software - Microsoft Internet Explorer, Mozilla Firefox, Web browser software
• Project management software - Contract management software, Project management software

Source: Occupational Information Network: First-Line Supervisors/Managers of Office and Administrative Support Workers.

Education and Training

Occupation: First-Line Supervisors/Managers of Office and Administrative Support Workers
Most Common Educational/Training Level: Work experience in a related occupation
Related Instructional Programs:

• Agricultural Business Technology
• Customer Service Management
• Medical/Health Management and Clinical Assistant/Specialist
• Office Management and Supervision

WIA Eligible Training Provider List: http://www.workforcesouthcarolina.com/provider/

Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections (Education/Training Level, Educational Attainment); National Center for Education Statistics (Typical Instructional Programs)

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• Food Service Managers
• Lodging Managers
• Medical and Health Services Managers
• Social and Community Service Managers
• Transportation, Storage, and Distribution Managers

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