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MEDICAL AND HEALTH SERVICES MANAGERS: WISCONSIN
Occupation Description
Plan, direct, or coordinate medicine and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Career Video
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Knowledge, Skills, and Abilities
Medical and Health Services Managers are grouped into the following occupations for which the most important knowledge, skills, and abilities (KSAs) are listed.
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Clinical Nurse Specialists
Knowledge:
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Skills: No information about "Skills" for this occupation is available.
Abilities:
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
Source: Occupational Information Network: Clinical Nurse Specialists.
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Medical and Health Services Managers
Knowledge:
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Skills:
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
Source: Occupational Information Network: Medical and Health Services Managers.
Tasks and Activities
Medical and Health Services Managers are grouped into the following occupations for which occupation specific tasks, the most important generalized work activities, and detailed work activities are listed.
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Clinical Nurse Specialists
Occupation Specific Tasks:
- Collaborate with other health care professionals and service providers to ensure optimal patient care.
- Coordinate or conduct educational programs or in-service training sessions on topics such as clinical procedures.
- Develop nursing service philosophies, goals, policies, priorities, or procedures.
- Develop or assist others in development of care and treatment plans.
- Develop, implement, or evaluate standards of nursing practice in specialty area such as pediatrics, acute care, and geriatrics.
- Direct or supervise nursing care staff in the provision of patient therapy.
- Evaluate the quality and effectiveness of nursing practice or organizational systems.
- Identify training needs or conduct training sessions for nursing students or medical staff.
- Instruct nursing staff in areas such as the assessment, development, implementation and evaluation of disability, illness, management, technology, or resources.
- Maintain departmental policies, procedures, objectives, or infection control standards.
- Make clinical recommendations to physicians, other health care providers, insurance companies, patients, or health care organizations.
- Monitor or evaluate medical conditions of patients in collaboration with other health care professionals.
- Observe, interview, and assess patients to identify care needs.
- Participate in clinical research projects such as by reviewing protocols, reviewing patient records, monitoring compliance, and meeting with regulatory authorities.
- Perform discharge planning for patients.
- Plan, evaluate, or modify treatment programs based on information gathered by observing and interviewing patients, or by analyzing patient records.
- Prepare reports to document patients' care activities.
- Present clients with information required to make informed health care and treatment decisions.
- Provide direct care by performing comprehensive health assessments, developing differential diagnoses, conducting specialized tests, or prescribing medications or treatments.
- Provide specialized direct and indirect care to inpatients and outpatients within a designated specialty such as obstetrics, neurology, oncology, or neonatal care.
- Read current literature, talk with colleagues, or participate in professional organizations or conferences to keep abreast of developments in nursing.
- Write nursing orders.
Generalized Work Activities:
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Detailed Work Activities: No information about "Detailed Work Activities" for this occupation is available.
Source: Occupational Information Network: Clinical Nurse Specialists.
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Medical and Health Services Managers
Occupation Specific Tasks:
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
- Develop and implement organizational policies and procedures for the facility or medical unit.
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
- Develop instructional materials and conduct in-service and community-based educational programs.
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
- Direct or conduct recruitment, hiring and training of personnel.
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Establish objectives and evaluative or operational criteria for units they manage.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Generalized Work Activities:
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Detailed Work Activities:
- adhere to safety procedures
- analyze financial data
- analyze operational or management reports or records
- assign work to staff or employees
- compile data for financial reports
- conduct or attend staff meetings
- conduct training for personnel
- confer with other departmental heads to coordinate activities
- convert information into instructional program
- develop instructional materials
- develop plans for programs or projects
- develop policies, procedures, methods, or standards
- develop records management system
- direct activities of physicians or technologists
- direct and coordinate activities of workers or staff
- direct and coordinate treatment program activities
- enforce laws, ordinances, or regulations
- establish and maintain relationships with community organizations
- establish and maintain relationships with health specialists or civic groups
- establish employee performance standards
- evaluate information from employment interviews
- evaluate performance of employees or contract personnel
- hire, discharge, transfer, or promote workers
- implement staff policies
- inspect facilities to determine repair or replacement needs
- interview job applicants
- maintain records, reports, or files
- make presentations
- make presentations on health or medical issues
- orient new employees
- oversee execution of organizational or program policies
- perform safety inspections in health care setting
- prepare reports for management
- publicize job openings
- recommend improvements to work methods or procedures
- recommend personnel actions, such as promotions, transfers, and dismissals
- research health improvement issues
- use computers to enter, access or retrieve data
- use facility management techniques
- use health or sanitation standards
- use negotiation techniques
- use public speaking techniques
- use research methodology procedures in health care
- use sanitation practices in health care settings
Source: Occupational Information Network: Medical and Health Services Managers.
Tools and Technology
Medical and Health Services Managers are grouped into the following occupations for which Tools and Technology information is available.
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Clinical Nurse Specialists View Detailed Report
Tools:
- Arterial line catheters - Arterial line catheters, Swan Ganz artery catheters
- Cardiac output CO monitoring units or accessories - Cardiac monitors, Hemodynamic monitors
- Cardiac pacemaker generators or implantable defibrillators or accessories - Transcutaneous pacemakers, Transvenous pacemakers
- Floor grade forceps or hemostats - Alligator forceps, Ring forceps, Straight hemostats
- Suction kits - Nasal suctioning equipment, Oral suctioning equipment, Tracheal suctioning equipment
Technology:
- Electronic mail software - Email software
- Information retrieval or search software - Online medical databases
- Internet browser software - Web browser software
- Medical software - Allscripts Professional EHR, Amkai AmkaiCharts, Bizmatics PrognoCIS EMR System, Cerner Millennium, ChartWare software
Source: Occupational Information Network: Clinical Nurse Specialists.
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Medical and Health Services Managers View Detailed Report
Tools:
- Desktop computers - Desktop computers
- Notebook computers - Laptop computers
- Personal computers - Personal computers
- Scanners - Scanners
Technology:
- Analytical or scientific software - CliniTrend software, DxCG RiskSmart, Expert Health Data Programming Vitalnet, Relative Values for Physicians software, SPSS software
- Calendar and scheduling software - API Healthcare ActiveStaffer, AcuStaf Software, e-MDs Schedule
- Data base user interface and query software - Database software, Dental Common Access System DENCAS, Microsoft Access, Structured query language SQL
- Electronic mail software - Email software, IBM Lotus Notes, Microsoft Outlook
- Medical software - Alteer Office, Cerner ProFile, Emdeon HealthPro, IMPAC Practice Management, Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
Source: Occupational Information Network: Medical and Health Services Managers.
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